Service-Based Payments

A refund may be considered in the following circumstances:

• Duplicate payment made due to technical error.
• Payment deducted but service booking was not confirmed.
• Service could not be delivered due to our inability to provide the agreed consultation.

Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Consultation session has already been completed.
• Client fails to attend a scheduled appointment.
• Dissatisfaction based on personal expectations or outcomes.
• Services, advice, recommendations, or guidance have already been delivered
• Digital materials, reports, or training resources have been accessed or downloaded

Cancellation Policy

• Clients may request cancellation of a scheduled appointment at least 24 hours before the appointment time. Approved cancellations may be eligible for rescheduling or partial refund at our discretion.

Refund Processing

Approved refunds will be processed through the original payment method used during the transaction.

• CProcessing Time: 5–10 business days
• Refund amount may exclude applicable payment gateway charges, taxes, or administrative fees where permitted by law.

How to Request a Refund

To request a refund, please contact us with:

• User Name
• Registered Email Address
• Transaction ID
• Payment Date
• Reason for Refund Request

Contact Us

For any refund-related questions, please contact:

• support@guidocare.com

Policy Updates

• We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.